Understanding Order Timelines
Planning ahead is essential. To ensure timely delivery, please place orders 7-10 business days before your required date. All orders are fulfilled out of our warehouse in Las Vegas, NV, USA and default to ground shipping (plan for 4-5 business days) unless otherwise specified. 

Order Early When Possible
If you are having items delivered to your home or a secondary location before your event, order earlier than necessary! It’s always helpful to have your goods sooner than required if you can hold onto them yourself.

Rush Orders
Rush orders are any orders that need to be delivered in 4 days or less. If you have a rush order, simply select your delivery date at checkout using the “Deliver By” feature and we’ll automatically select the best shipping option for you. Note that faster shipping options are more expensive. Please note, by selecting the rush box, you will incur a $150 rush fee as the warehouse will immediately pack and ship same day. 

Express Shipping and Saturday Delivery Requests
Please note that orders placed well in advance of a delivery date will automatically be shipped ground. If you are submitting an order in advance that requires express shipping (2 day, 3 day, or overnight delivery) or Saturday delivery, please note the delivery window in the comment section of the ordering form and immediately email jordiz@boundlessnetwork.com with 'URGENT' in the subject line and include the order number, earliest arrival date, and latest delivery date.

Sunday Delivery Requests 
For a Monday event that requires Sunday delivery, please reach out to Savanah prior to placing your order to discuss a plan. We suggest orders arriving by Friday for a Monday show. 

Order Cut-Off Times
The latest we can accept an order is 12:00pm PST the day before you need it. So, if you needed your order to arrive on a Friday, the latest you could place your order and have it arrive on-time is Thursday by 12:00pm PST.

Event Delivery Timing
For orders being sent directly to an event center, use the “Deliver By” feature at checkout to select a delivery window.

Shipping Carriers
We utilize all carriers and select the best one based on your delivery date (if you have selected one). Your carrier will be identified via email with your tracking information.

Add an Event Label
If your boxes need event labels provided by the event center, email the filled out lable only (remove all extra pages) with the order # in the subject line to orders@a51fulfillment.com

Include Return Labels
Return labels will automatically be included with every outbound shipment. 

Return Tracking
Each FMM is responsible for tracking their return shipments to make sure event assets and leftover swag has been received back to the warehouse. To do this, go to your Boundless store account, click your user icon at the top right of the screen and click "Order History." This provides an overview of all of your orders with both the tracking for the original shipment, as well as the tracking for the return label(s). If an order has been lost or is stuck, please email krogel@gitlab.com and jordiz@boundlessnetwork.com so the team is aware and can submit a claim to the carrier, if needed.

Returning Items Properly
Attach your return labels to your boxes and drop them off at a carrier center or arrange for a pickup. Some event centers have carriers on-site for easier drop-offs. Please make sure to only include items you ordered from this Store (do not send back additional electronics, print assets, trash, etc.), and please do your best to ensure the items you send back are in good condition (folded linen, swag back in boxes, etc.). If you have an item that needs laundering or is broken, a note for that item is much appreciated!

Additional Support
For any questions about your order, email jordiz@boundlessnetwork.com. Please have your order number ready to expedite your request.